Warranty Policy

Effective Date:  February 12, 2026

At Benvita, we stand behind the quality and performance of our products. This Limited Warranty outlines the coverage provided for eligible Benvita products purchased through our official website or authorized sellers.

1. Warranty Coverage

Benvita products are covered by a 12-Month Limited Warranty from the date of delivery.

This warranty covers:

  • Manufacturing defects
  • Faulty materials
  • Electrical or mechanical malfunction under normal use

2. What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, drops, accidents, or improper handling
  • Water damage or exposure to excessive moisture, unless the product is specifically described as water-resistant
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Cosmetic damage that does not affect product functionality
  • Damage caused by use outside the provided instructions

3. How to Request Warranty Service

If you believe your product is defective, please contact our support team at:

Email: support@trybenvita.com

Please include:

  • Your order number
  • Clear photos or a short video showing the issue
  • A brief description of the problem

Our team will review your request within 1–3 business days.

4. Resolution

If your claim is approved, Benvita may provide one of the following solutions:

  • Send a replacement product at no additional cost
  • Repair the product, if applicable
  • Issue a partial or full refund if a replacement is unavailable

The solution provided will depend on the specific product issue and availability.

5. Shipping

If a return is required, customers may be responsible for return shipping unless the item is confirmed to be defective.

For approved warranty claims, replacement shipping will be covered by Benvita.

6. Additional Information

This warranty applies only to purchases made through our official website or authorized sellers.

This warranty gives you specific legal rights, and you may also have other rights depending on your country, state, or region.

7. Contact Us

For warranty questions or assistance, please contact us:

Benvita
Email: support@trybenvita.com