Privacy policy
This Privacy Policy explains how Benvita collects, uses, and protects your personal information when you visit our website, place an order, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Order details
- Device and browser information
- IP address
- Website usage data
We collect this information when you make a purchase, create an account, subscribe to updates, contact us, or interact with our website.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Respond to questions or requests
- Improve our website, products, and services
- Prevent fraud and protect our store
- Send marketing emails, only where permitted by law
- Comply with legal obligations
3. Payment Information
Payments are processed securely through trusted third-party payment providers.
We do not store your full payment card details on our own servers. Payment information is handled by payment providers according to their own security and privacy practices.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support advertising or marketing activities.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
5. Sharing Your Information
We may share limited personal information with trusted service providers who help us operate our business, including:
- Payment processors
- Shipping and delivery partners
- Website hosting providers
- Email and customer support platforms
- Marketing and analytics providers
- Fraud prevention services
These providers are only allowed to use your information as needed to provide services to us.
We do not sell your personal information.
6. Marketing Communications
If you subscribe to our emails or agree to receive marketing messages, we may send you product updates, offers, and news from Benvita.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal, accounting, and fraud prevention requirements.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing activities
- Request a copy of your personal data
- Withdraw consent for marketing communications
To make a privacy request, please contact us at:
10. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
For questions about this Privacy Policy or your personal information, please contact us:
Benvita
Email: support@trybenvita.com