Shipping policy
Thank you for shopping with Benvita. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Business days are Monday to Friday, excluding weekends and public holidays.
During busy periods, promotions, or holiday seasons, processing times may be slightly longer.
2. Delivery Time
Estimated delivery time is usually 5–11 business days after dispatch, depending on your location and the shipping carrier.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, customs processing, incorrect shipping details, or other factors outside our control.
3. Shipping Costs
We offer free standard shipping on eligible orders unless otherwise stated at checkout.
Any applicable shipping costs will be clearly displayed before you complete your purchase.
4. Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, if available.
Please allow some time for tracking updates to appear after your order has been shipped.
5. Shipping Address
Please make sure your shipping address is accurate and complete before placing your order.
Benvita is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We can only update the shipping address if the order has not yet been processed or dispatched.
6. Delayed or Lost Packages
If your order is delayed, please check your tracking information first.
If the tracking has not updated for an extended period, or if you believe your package may be lost, please contact us at:
We will help review the issue and assist with the next steps.
7. Damaged Packages
If your package arrives damaged, please contact us as soon as possible and include photos of the packaging, product, and shipping label.
This helps us review the issue and provide the appropriate support.
8. International Shipping
Shipping availability may vary by destination. Any shipping options available to your location will be shown at checkout.
Customers are responsible for any customs duties, taxes, import fees, or charges required by their country, unless otherwise stated at checkout.
9. Contact Us
For questions about shipping or delivery, please contact us:
Benvita
Email: support@trybenvita.com